Contact Information and Forms

• I am having difficulty contacting MSP - what alternatives are available?

• Where can I get MSP forms?

• How do I contact the Travel Assistance Program (TAP)?

Enrollment

• Who is eligible to enroll in MSP?

• How do I apply?

• I am new to B.C. - when will I be covered?

• I have applied to be covered by MSP but have not yet received my CareCard - what is going on?

• How do I add a person (other than a newborn) to my account?

• How do I add a newborn child to my account?

• How do I stop coverage for someone under my account?

• My address has changed but I still live in B.C. - how do I report this change?

• I am leaving B.C. - what do I need to know?

• How do I report a change of name?

• If my CareCard is lost, stolen or damaged, how do I get a replacement?

• I am working for a new employer who will look after my medical coverage. How can I cancel my current account and what should I do with the premium invoices/collections letters I am receiving?

• I am leaving an employer who has been looking after my medical coverage - what do I do to set up a new account?

• How do I request information on setting up an MSP group plan for employees?

• I have a child who will be turning 19 shortly - what should I do to continue his or her MSP coverage?

• A family member passed away recently - does MSP need to be advised?

Premiums

• Do I have to pay for MSP coverage? Are there special rates for seniors and students?

• How do I pay my premiums?

• I've received a premium invoice I can't afford - what should I do?

• I've sent an application for premium assistance to MSP but have not yet heard back. What should I do about the premium invoices/collections letters I am receiving?

• I recently received a premium bill earlier than I expected - am I being overbilled?

• I have received a collections notice - what should I do?

• How is MSP able to verify my income with the Canada Customs and Revenue Agency (CCRA)?

• MSP has stopped my premium assistance because I don't file an income tax return. I'm not required to file a tax return, so how do I start getting premium assistance again?

• I haven't had to pay premiums for years. Why did I receive a letter saying I have to start paying again?

• MSP has made a change to my premium assistance because of information from CCRA about my previous year's income. What do I do if I don't agree with the change MSP has made?

• My account was adjusted retroactively because of information MSP received from CCRA and now I owe premiums for earlier months. Why didn't MSP check my previous year's income before now?

Coverage and Other Health Care Benefits

• What coverage is available when I go to the physical therapist, massage therapist, chiropractor, naturopath or podiatrist?

• When are routine eye examinations a benefit of MSP?

• How do I make a claim for medical services received in Quebec or outside Canada?

• Where can I obtain information about the Healthy Kids program?

• Where can I find information about PharmaCare?

Government of British Columbia - Medical Services Plan
http://www.healthservices.gov.bc.ca/msp/infoben/faqs.html